Rich Task

Rich Task:	There’s money in used oil – Making a Profit Doing Oil Changes!
Course:	Transportation Technology, Grade 11, College Preparation, TTJ3C (1 credit Cooperative Education)
Evaluation:	Part of 70%	Part of 30%	Both
Context:	· Working with professional auto service technicians in a dealership, you will want to understand the relationship between the customers, the auto service technician, and the dealership owners. Health and safety is the number one priority in this type of workplace. WHMIS and environmental regulations determine the way employees perform their jobs. · You will learn that each job task is broken down and tracked, from the service department completing the work order requests, to the parts manager listing the parts used, and the service manager adding the labour charges. Each task completed along the way is charged to the job, including environmental disposal or handling charge, and must result in a profit for the dealership. · You will use the knowledge and skills acquired in your transportation technology course and your Cooperative Education placement to identify and analyse the tasks, costs, and processes (including the health and safety/WHMIS/MSDS/environmental impacts) of customer services that collectively contribute to the overall profitability of the dealership.

Related Course Expectations

Strand: Theory and Foundation

TFV.01 · apply the design process to develop solutions, products, processes, or services in response to challenges or problems in transportation technology

TF1.01 - explain how human needs or wants related to transportation can be met through a new or improved vehicle or system;

TFV.02 · describe how materials and processes are used to produce solutions to meet human needs and wants related to transportation

Strand: Skills and Processes

SPV.02 · use current technology and procedures to service and repair vehicles and transportation systems;

SP2.01 - select and use a wide variety of hand and machine tool procedures to repair, service, fabricate, and modify a vehicle or a transportation system;

SP2.05 - recommend appropriate modifications to specific operations of a vehicle service facility.

SPV.03 · use a variety of communication techniques to model and communicate product ideas, materials, and specifications

SP3.01 - interpret assembly drawings to identify and describe the components of a vehicle or a transportation system

Strand: Impact and Consequences

ICV.02 · describe, and apply where appropriate, the exemplary practices that are essential to safe work environments and practices;

IC2.01 - apply safe work practices when performing transportation-related processes;

IC2.02 - identify potential hazards in a workplace related to the transportation sector by conducting safety audits and inspections;

IC2.03 - describe specific components of the Occupational Health and Safety Act (OHSA) related to transportation technology and the actions required to adhere to the act;

IC2.04 - explain the use of the Workplace Hazardous Materials Information System (WHMIS) and the importance of consulting material safety data sheets (MSDS) whenever appropriate;

IC2.05 - recognize the meaning of the hazard labels associated with WHMIS;

ICV.03 · describe the role of health and safety legislation related to the transportation sector and to transportation technology programs in schools;

ICV.04 · describe the postsecondary and career opportunities available in the transportation sector following graduation from a college program.

IC3.01 - describe the scope of career opportunities in the transportation sector;

IC3.02 - identify specific educational and training requirements for careers in the transportation sector;

IC3.03 - describe career programs related to the transportation sector such as cooperative education and Ontario Youth Apprenticeship Programs (OYAP);

Evaluation Strategies and Scoring Tools

	Evaluation Strategies	Scoring Tools	Expectations	Achievement Chart
70%	Health and Safety Assignments – Floor Plan, WHMIS	Marking Scheme	H1, H5 ICV.02	K/U
	Computer/Reference Data Printouts	Checklist	TFV.01, SPV.03	K/U, T
	Organizational Chart	Marking Scheme	W1 SPV.03	C
	Storyboard or Script	Marking Scheme	ICV.02	K/U, T, C
	Information Interviews with Employer	Checklist	W1 ICV.03, ICV.04	K/U, C
	Comparison Chart – Flat Rate vs. Actual Costs	Rating Scale/ Checklist	TFV.02	K/U, T, C
30%	Rich Task – Oral Presentation	Rubric	SPV.03, ICV.03	K/U, T, C, A
30%	Rich Task – Slideshow, Electronic Presentation, or Video	Rubric (for Content only)	SPV.02, ICV.02, ICV.03, TFV.01, TFV.02	K/U, T, C, A

Teacher Notes

· Break the task into smaller assignments/units, give weekly due dates, and check to keep the students on task.

· If possible, the student should work with a Communications Technology co-op student (team project) to accomplish a “professional quality” video or presentation. The Communication Technology student would be evaluated on the photography or videography aspects while your student is evaluated on the content.

· Emphasize the health and safety and environmental aspects of the work of an auto service technician and how this affects costs and profitability. Encourage the student to research the “Drive Clean” policies and procedures as part of the environmental regulations investigation if this is applicable at the dealership.

· The students’ final presentation should focus on:

- What knowledge and skills must be acquired in order to be the BEST at oil changes?

- How could the workplace be improved in order to be more efficient (i.e., ergonomics)?

- What changes would you recommend to make it easier to complete an oil change more safely, efficiently, and profitably?

Task

Student Notes

As Auto Service Technician Assistant, you are required to complete your work in an efficient manner, safely, correctly, and on time, without supervision. In order to document evidence of your ability to service vehicles, you must produce a 3- to 5-minute presentation (video, slideshow, electronic presentation) that shows the correct way to complete one of many standard tasks – an oil change. During the presentation, you must feature all of the necessary safety points, explain environmental handling regulations, and identify the profitability and efficiency of completing a “perfect” job. Include images and commentary on the ergonomic efficiency of the process and correct disposal procedure. Your presentation must reflect an in-depth analysis of the profitability of this job compared to others that you have done or observed and should include suggestions for improving efficiency. The final product will be a resource for the Transportation Technology teacher for instructing Grades 9 and 10 students on how to complete an oil change according to industry standards. It is important that you consider and emphasize the manufacturer’s recommendations and all health and safety and/or WHMIS regulations during your presentation.

· Conduct a safety inspection and prepare a floor plan of the safety signage and equipment available at the placement. Prepare a list of the safety WHMIS guidelines and learn about correct handling and disposal of hazardous materials.

· Research the health and safety guidelines found on the WHMIS material safety data sheets for the hazardous materials used on a day-to-day basis at your placement. List these guidelines, including instructions for correct environmental disposal and handling of these materials.

· Research and print out (with permission and assistance of the technician/Service Manager) the manufacturer’s specifications for oil changes on a specific model vehicle of your choice, using the dealership computer reference system, or gather the information from the manuals.

· Interview the employer/HR manager to discuss job classifications, qualifications, reporting structure and company organization.

· Design and create a neatly labelled organization chart for the company.

· Create either a clearly labelled storyboard or a written script listing:

- Correct steps in completing the oil change efficiently

- Health and safety considerations

- Environmental handling considerations

- Dealer recommendations

- Manufacturer’s specifications

- Ergonomic considerations

· Research the flat rate manuals to discover the “customer pay” charges for the ten most common jobs.

· Interview the dealership president/owner, general manager, service manager, or technician and discuss health and safety, environmental handling, ergonomic considerations, and profitability of specific tasks. Create a comparison chart showing the allowable flat rate and the actual time spent on ten standard mechanic tasks.

· Photograph or videotape yourself or a licensed Auto Service Technician doing an oil change. Clearly show the health and safety and environmental considerations involved and the key points that make the job quick, safe, correct and efficient.

· Edit the photos, video, and commentary to a 3 to 5 minute finished presentation for use in Transportation Technology classes

· Create professional-looking labels/packaging fr your videocassette, CD-ROM, or DVD.

· Prepare and deliver your presentation to the Cooperative Education class.

· Ensure that you address the importance of:

- Health and safety precautions

- WHMIS and MSDS information

- Environmental handling considerations

- Working correctly

- Working ergonomically efficiently

- Working profitably

· Ask the Service Manager/shop foreman/technician to demonstrate the computer reference system.

· Book your interview with the employer/HR manager to discuss employee positions, qualifications, and organization early at his/her convenience. Prepare your questions in advance, explain the purpose of the interview and take notes as you are talking.

· Ask a licensed auto service technician to check your storyboard or script of the steps in completing the oil change correctly and safely. Check the details with the dealer recommendations and manufacturer’s specifications in the manuals or computer service information system.

· Talk to the service manager and the technicians about the flat rate manuals “customer pay” charges for the ten most common jobs. Are there “menu prices” or “book rates” which differ from the flat rate charges? How does warranty work get charged?

· Emphasize the health and safety steps and environmental considerations involved and the key points, which make the job quick, safe, correct and efficient. This is to be viewed by Grade 9 and 10 students. Make it clear and concise.

· This could be done with the help of a Communication Technology student or another co-op student.

· Use a computer and keep labels simple. Labels could be printed on regular paper and cut and pasted to the videocassette and box, or CD and case.