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Course Profile   Hospitality and Tourism Technology, Grade 10, Open, Public

 

Course Overview

 


Course Profiles are professional development materials designed to help teachers implement the new Grade 10 secondary school curriculum. These materials were created by writing partnerships of school boards and subject associations. The development of these resources was funded by the Ontario Ministry of Education. This document reflects the views of the developers and not necessarily those of the Ministry. Permission is given to reproduce these materials for any purpose except profit. Teachers are also encouraged to amend, revise, edit, cut, paste, and otherwise adapt this material for educational purposes.

 

Any references in this document to particular commercial resources, learning materials, equipment, or technology reflect only the opinions of the writers of this sample Course Profile, and do not reflect any official endorsement by the Ministry of Education or by the Partnership of School Boards that supported the production of the document.

 

© Queen’s Printer for Ontario, 2000

 

Acknowledgments

Public School Board Writing Team – Grade 10 Hospitality and Tourism Technology

 

Lead Board

 

Simcoe County District School Board

Robert Emptage, Laura Featherstone, Project Managers

 

Course Profile Writing Team – Public

 

M. Jean Brinkos, Toronto District School Board, (retired) Lead Writer

Sandy Hall, Toronto District School Board

Debra Jago, Simcoe County District School Board

Margaret Ritchie, Simcoe County District School Board

 


Course Overview

Hospitality and Tourism Technology, Grade 10, Open

Identifying Information

Course Title:  Hospitality and Tourism Technology

Grade:  10

Course Type:  Open

Ministry Course Code:  TFJ2O

Credit Value:  1

Secondary Policy Document:  The Ontario Curriculum, Grades 9 and 10, Technological Education, 1999

Description/Rationale

This course emphasizes the scope of the hospitality and tourism industry. Students study food origins, food/handling techniques, food preparation, health and safety standards, and the use of specialized tools and equipment. They also investigate travel and tourism activities in Ontario, develop effective communication and management skills, and identify career opportunities in the hospitality and tourism industry.

Unit Titles (Time + Sequence)

Unit 1

What Is Hospitality and Tourism?

10 hours

Unit 2

Look! I Can Cook

35 hours

Unit 3

Touring the World of Food

35 hours

Unit 4

Hospitality and Tourism “A World of Opportunity”

15 hours

Unit 5

Meeting the Challenge

15 hours

Unit Descriptions

Unit 1:  What Is Hospitality and Tourism?

Time:  10 hours

Unit Description

This unit provides students with an overview of eight diverse sectors of Hospitality and Tourism (accommodation, food and beverage, adventure tourism/recreation, transportation, travel trade, events and conferences, attractions, and tourism services). Students investigate facts and myths and become aware of the range of career opportunities in each sector. This unit introduces students to people employed in the Hospitality and Tourism industry and lays the groundwork for job shadowing. Students begin to view the role of hospitality and tourism in their community, province, country, and beyond. As a culminating event, students plan a social event with one or more guest speakers. Students are engaged in peer and self-assessment. They use rubrics and checklists when writing reports and making presentations. Teachers assess and evaluate reports, journals and assignments using the same tools adapted by class/students and change levels into marks. Teachers give diagnostic tests to check student progress and engage in remediation before a final test on this unit.

Unit 2:  Look! I Can Cook

Time:  35 hours

Unit Description

After a comprehensive, teacher-demonstrated program of safety, sanitation, and measurement, students are tested for competency with a variety of assessment tools such as quizzes, paper and pencil tests, and practical demonstrations. Students use standardized recipes to demonstrate cooking methods, skills, and techniques. Students and teachers make assessments of standard product quality (appearance, colour, texture, and flavour) with all products produced in food service labs. Accurate selection and safe use of tools and equipment are important aspects of this unit. Board policies on sexual harassment and violent/aggressive behaviour are addressed at this point through discussion of policy documents. Organization of work sites, teamwork and time-management skills are used in all labs. These skills may be observed and assessed by both students and teachers, or by teachers only, using worksheets, checklists, and rubrics. Communication skills are demonstrated daily as students use group work to plan labs and produce food products. Computers are used for product search and for class management functions. Guest speakers from the community describe computerized food services management systems that they use in their careers.

Unit 3:  Touring the World of Food

Time:  35 hours

Unit Description

In this unit students continue to apply the knowledge of tools, equipment, safety, sanitation, management, and cooking skills previously studied. Students investigate regional and international food, and the origin and marketing of food products. Students select a specific country and explore food products, unique cooking tools, social customs, and environmental factors affecting this culture. Students use the community, Library/Resource Centre, and Internet to obtain information. Students illustrate their learning through demonstrations, discussions, information interviews, displays, and special events. Students organize food labs using standardized recipes to produce and serve food.

Unit 4:  Hospitality and Tourism: “A World of Opportunity"

Time:  15 hours

Unit Description

Students research tourist sites, accommodations and travel costs involved in visiting a country of their choice studied in the last unit. Students examine tourism in Ontario using brochures, Tourist Information/ Convention Bureaus, and Chambers of Commerce. Careers in tourism are explored with industry representatives and the assistance of the Student Services Department. Students use informational interview techniques and are involved in job shadowing. Students demonstrate their knowledge using word-processed and oral reports.

Unit 5:  Meeting the Challenge

Time:  15 hours

Unit Description

In this unit students research hospitality and tourism and its effect on environmental sustainability. Students design and administer a survey on environmental sustainability to use with hospitality and tourism businesses in their community. Students explore these concerns on national and international sites involved in the eco-tourism industry. Students use an eco-tourism theme to research, plan and implement an outdoor event at a local site involving team-building activities and food production. Debriefing and student self-assessment at the culmination of this activity will be an important part of the learning experience. This unit links with geography, history, physical education and transition activities.

Course Notes

Expectations that relate to both theoretical and practical skills in hospitality and tourism will be constantly assessed. Students need to be informed about summative assessment at the beginning of the unit and have frequent opportunities to practice their performance and receive feedback in formative assessment. Teachers need to record the levels of achievement in their mark book to closely monitor student learning and suggest remediation to a student or class as necessary. Students use rubrics/checklists, and may be involved in adapting and designing assessments tools. This gives students more ownership of their learning goals and greater self-direction in their learning. In every unit, students have continual assessment of curriculum expectations to encourage excellence and monitor improvement in knowledge and skill development. Students should be led toward the achievement of the expectations stated in each unit. Authentic summative assessments should be planned for the end of each unit. These assessments inform students of their progress to date and suggest areas needed for improvement.

Career development occurs throughout the program as part of every unit through the use of guest speakers, job shadowing, field trips, computer research, involvement with student services, and career centres. Brainstorming, research projects and journal reflections on career possibilities in each sector of hospitality and tourism will occur throughout the program and will give students opportunities to perform at a variety of levels on a variety of performance tasks.

Unit 1 is brief and acts as an introduction to the scope of hospitality and tourism that should be reflected throughout the course. Students make extensive use of computers for Internet research and word processing of all documentation to be handed in to the teacher for assessment throughout the course. The teacher sets the stage for learning and introduces students to co-operative group learning. Group work will frequently be used as a teaching/learning strategy freeing the teacher to circulate, direct, monitor, coach, and tutor in the classroom. This unit will feature two culminating activities, one is a summative assessment of knowledge and the other is a demonstration of skills used while hosting a guest speaker. A brief introduction to job shadowing was suggested at the beginning of the program. Students need to search for a suitable hospitality and tourism placement and have it approved well ahead of the date for this activity.

Unit 2 begins the knowledge and skill development of hospitality that forms a large part of the total program. This unit covers many essentials of the hospitality industry. Constant self, peer, and teacher assessment of student progress using the food preparation rubric is important to monitor student progress. Hosting guests from the Food and Beverage sector would provide a valuable link to the food service community and provide an interesting culminating activity when paired with a food production activity.

Unit 3 builds on the knowledge and skills of food service attained in Unit 2. Students who need to improve their performance are given an opportunity for remediation. Teachers model the demonstration project for student groups, posting samples of all the plans required for completion of a successful demonstration. Student groups then select the demonstration project and follow a model for project/product development. While planning and preparing a food demonstration, students practise becoming effective communicators through research, individual work, and group work. The food dish selected from another culture/country will illustrate the international/global aspect of the program. This project when presented provides a celebration for each group of their ability to work as a team and produce appetizing food products. Guest speakers from the Events and Conferences sector and/or Travel Trade sector would enrich this unit.

In Unit 4 students investigate the global repercussions and implications of hospitality and tourism locally, provincially, nationally, and internationally, recalling the information from Unit 1. Students participate in a job-shadowing project at a location selected by the student or from the teacher's or the Co-operative Education teacher's files. This activity introduced at the beginning of the program examines a hospitality or tourism career for a day followed by debriefing and sharing of experiences. This is the culminating activity in this unit. Guest speakers from Transportation and Accommodation sectors would enrich this section of the program.

The final unit, Unit 5, involves the students in a celebration, an events-planning and preparation activity that allows them to apply all areas of tourism and hospitality studied. For example, students are given an opportunity to lead their peers on an excursion and apply their knowledge and skills in safe food preparation storage and service, hosting, booking activities, considering transportation, considering waste management, and planning an informational tour. This activity could be linked to other departments or clubs in the school depending on the focus chosen by the class. Guest speakers from Adventure Tourism, Attractions, and Tourism Services would enrich this unit of the program.

Teachers shall address safety/ censorship on the Internet by implementing School Board Policies involving the appropriate student use and access to the Internet services. Board policies and forms used in the "Take Our Kids To Work" program shall be followed for job shadowing. The Co-operative Education department in schools is a valuable resource for the job-shadowing segment of this course.

Teaching/Learning Strategies

A variety of teaching/learning strategies is used throughout this course including the following:

·       brainstorming - group generation of initial ideas expressed without criticism or analysis;

·       buddy system - links students for peer/cross/age support;

·       case study – teacher-directed investigation of real and simulated issues;

·       class discussion - students actively participate by taking turns while discussing current issues;

·       collaborative co-operative learning - small group learning to organize curriculum experiences;

·       The composition of the groups may be random or selected by the teacher to ensure that optimum conditions for learning can occur. Distinct measurable roles for each participant are important.

·       computer-assisted learning - learning of new material or review/reinforce material previously learned;

·       conferencing - student-to-student discussion; student-to-teacher discussion;

·       demonstration - a practical showing or explanation of how something works or is made;

·       foods service preparation labs - students apply industry standards in food safety, sanitation, time planning, preparation, and presentation of food products;

·       homework - an extension of classroom learning;

·       independent study - students explore and research a topic of interest;

·       inquiry process- students gather knowledge of particular topic(s) and answer questions individually and in groups;

·       issue based analysis - used to develop the skills of synthesis and analysis;

·       jigsaw - specialized group learning followed by home group sharing;

·       journal writing - the practice of expressing ideas, experiences, questions, reflections, personal understanding or new learning in written form on a regular basis;

·       learning centres - assigned spaces where learning activities are provided which promote choice, thought, exploration, and interaction;

·       mind mapping - involves representing physical, demographic, and numerical data through visual formats and shows relationships among ideas;

·       note making - a method of recording information for a variety of purposes;

·       problem solving - model for helping students to identify and work through a problem;

·       report/presentation - oral and written presentation of researched topic to class or school community;

·       research - model of investigation;

·       the web - representation of connection between ideas.

Assessment/Evaluation Techniques

The assessment plan includes the following:

Personal communication;

·       classroom discussion

·       completion of interview(s)

·       introduction and thanking of guest speakers

·       letter writing

·       peer assessment

·       project/portfolio self-assessment

·       journal/learning logs reflective learning

·       reading response

·       self-assessment

·       student/teacher conference

Paper and pencil tests;

·       activity/answer sheets

·       classroom tests

·       selected response

·       constructed response

·       mid-term and final examinations

·       student-generated research data

·       unit tests/quizzes (knowledge)

Performance assessment.

·       classroom presentations and observations

·       food demonstration planning, preparation, and delivery

·       food product planning

·       food service lab planning and preparation and skills demonstration

·       formal/informal observation of group work, food demonstrations, and food service labs

·       standard food product assessment

·       tourism activity plan

Assessment Tools

Assessment tools include:

·       checklists

·       marking schemes

·       rubrics

·       anecdotal comments with suggestions for improvement (self/peer/teacher)

Possible Evaluation of Student Achievement

Course Work - 70%

Group Work

Foods Labs

Foods Demonstration

Tests and Quizzes

 

10

25

25

10

Final Evaluation - 30%

Written Evaluation

Culminating Activity

 

10

20

Assessment Methods

Assessment methods included are:

Diagnostic:  occurs at the beginning of the term, a unit of study or whenever information about prior learning is useful;

Formative:  during learning, ongoing feedback from the teacher about the quality of learning and the effectiveness of instruction.;

Summative:  usually carried out at the end of a learning process; may include feedback and/or judgement.

Accommodations

A variety of accommodations may be made throughout the program to assist students with various physical and developmental needs. They include one-on-one teaching/counselling, adaptations of handouts, using audiotapes, partnering/pairing or small group learning, peer tutoring, designing a collage, poster, or bulletin board display. Teachers must be familiar with students IEPs. Teachers may match personalities and aptitudes with groups to ensure optimal success in report and computer assignments. Some students may need more demanding analytical research assignments. Students may choose to design games to use in Units 1, 2, and 3 to review tourism sectors, cooking tools and equipment, and food customs.

Resources

Books

Barer-Stein, Thelma. You Eat What You Are: People, Culture and Food Traditions. Willowdale: Firefly Books Ltd. ISBN 1-55209-365-4

Canadian Tourism Resource Council. Career Planning Guide. Canada: 1996. ISBN 1-896229-51-4

Cartwright, Fraser and Gerry Pierce. Regional Dynamics: A Geography of Travel and Tourism. Toronto: Oxford University Press, 1995. ISBN 019 540 9523

Tourism: A World of Opportunity. Canadian Tourism Human Resource Council. 1997.
ISBN 1-555247-021-0

Video

A Career In Tourism-You Decide How Far To Go. Canadian Tourism Human Resource Council. 1995.
ISBN 1-896229-91-3. Available from Ontario Tourism Education Coproration, 1-800-557-6832

Human Resources

Canadian Tourism Human Resources Council. Career Planning Guide. 1996.

Student Services Department - computer programs to assist with career exploration and investigation of college and university programs

Guest speakers - Ontario Tourism Education Corporation
– will bring videos as part of their free presentation

CD-ROM

Ministry of Education and Training. Career Cruising (CD sent to Student Services offices by MET)

___________. Choices.

Web Sites

Career Explorer (Internet access through MET, sent to Student Services offices)
www.cx.bridges.com

Job Futures (Internet access
www.hrdc-drhc.gc.ca
(suggestion: go to site map, labour market information, and job futures)

Career Search available at
www.careers.ocas.on.ca

Ontario Tourism Education Corporation
http://www.otec.org

Tourism Ontario (Ministry of Economic Development, Trade and Tourism)
http://www.ontario-canada.com

http://library.tbe.toronto.on.ca
Search under cookery and utensils. An excellent web site with over 400 different listings for International Cookbooks. Also the local library web site may have listings of International Cookbooks.

http://www.Ontario-Canada.com

OSS Policy Applications

The Grade 10 Hospitality and Tourism Technology Course is designated as a Technological Education program. All courses offered in technological education are open courses, which comprise a set of expectations that are appropriate for all students. (See The Ontario Curriculum, Grades 9 and 10, Program Planning and Assessment, 1999 for a description of the different types of secondary school courses.) Students may use the course as a compulsory credit (1 credit from Science [Grade 11 or Grade 12] or Technological Education [Grade 9 –12], or as an optional credit. This course is designed to provide students with a broad educational base that prepares them for their studies in Grades 11 and 12, and for productive participation in society.

Students are introduced to practical aspects of hospitality and tourism technology. The curriculum provides opportunities for students to undertake hands-on practical activities, as well as to conduct research and analysis. There is a wide range of teaching/learning strategies and accommodation to meet the needs of all students. Anti-discrimination education, equity/social justice issues, career goals/co-operative education, conflict resolution/violence prevention and community partnerships are addressed in the course. All of these support many of the Ontario Secondary School Policies.

Career exploration throughout all units will be made available to students with specific reference to Choices into Action: Guidance and Career Education Program Policy for Elementary and Secondary Schools, 1999.

Course Evaluation

Teachers may evaluate this course through a variety of methods. Teachers may network with colleagues from other schools, subject associations, and peers at the local school to determine what modifications or new ideas could be incorporated into the units. Since every teacher will approach the units in a unique way, there are ample opportunities for extensions, modifications and applications. The school and business community may have input on developing aspects of the Hospitality and Tourism Technology course. The opportunity for immediate input may take form in a log where visitors to a public display of student work may comment freely.

The following areas should be assessed:

·       ensure that expectations are being met;

·       ensure that the learning styles of all students are being met through teaching strategies;

·       ensure assessment/evaluation measure student expectations in a reliable and accurate manner;

·       inform parents of student performance on a regular basis;

·       use a variety of assessment/evaluation tools;

·       use a variety of teaching/learning strategies;

·       ensure students with special needs are given adequate accommodation.


Appendix A

Categories Game

Hospitality and Tourism

Locate someone in this room who can answer yes to each of the statements below. People indicate a yes by placing their initials in the square. You can use a person’s name or initials only once. When you have completed all the squares call out “tourism” and be seated.

I have gone skiing or canoeing.

I have taken a guided tour.

I have eaten at a restaurant out of town.

I have stayed at a hotel or motel.

I have travelled on an airplane.

I have attended the Canadian National Exhibition.

I have seen a Blue Jays’, Raptors’ or Maple Leaf’ game.

I have visited a tourist information center.

I have bought a ticket for a concert.

I have been to a large community event.

I have visited a historic site or the Science Centre.

I have traveled on a bus or boat trip out of town.

I have stayed overnight at a camp.

I have gone on a nature hike.

I have visited a travel agency to find out about travel packages.

I have gone to a party with catered food.

Note:  All of these events are considered part of Tourism


Appendix B

Canadian Tourism Industry Sectors

Hospitality

Accommodation

Food and Beverage

Lodges/Bungalows

Fishing and Hunting Lodges

Cabins Fishing/Hunting

Recreation Camps

Hotels, Motels, Resorts

Campgrounds, Summer Camps

Time-shared Facilities

Hosts - Country Inns

Bed and Breakfasts, Hostels

Family Vacations, Tourist Homes

Restaurants

Dining Rooms

Coffee Shops

Fast Food Outlets

Pubs/Lounges

Night Clubs

Cabarets

Club Facilities

Institutions

Catering Operations

Specialty (e.g., Medieval Feast)

Adventure Tourism/Recreation

Transportation

Ski Resorts

Golf/Tennis Facilities, Parks

Fishing Facilities

Hunting Facilities

Adventure Tourism

Marine Facilities

Air Carriers

Motor Coaches

Railways

Charter Boats

Cruise Lines

Car Rentals

Recreation Vehicles

Taxis, Gas Stations

Travel Trade

Events and Conferences

Travel Agencies

Tour Wholesalers

Tour Operators

Tour Guides

Special Events

Meetings/Conferences

Conventions

Festivals

Trade Shows

Fairs and Exhibitions

Attractions

Tourism Services

Museums/Galleries, Heritage/Historical Sites

Parks/Gardens

Amusement/Recreation Parks

Interpretive Centres

Native/Cultural Tourism

Industrial Tourism

Government Tourism Departments

Information Centre

Research Services

Advertising Agencies

Trade Press

Marketing

Professional Associations

Consultants

Tourism Educators

Tourism Suppliers

Retail Operations

Auto Clubs

 


Appendix C

Tourism Sectors

Accommodations

Food and Beverage

Transportation

Adventure Tourism

THE EIGHT SECTORS
OF TOURISM

Events and Conferences

Travel Trade

Attractions

Tourism Services

 


Appendix D

Group Work/Teamwork Rubric

(may be used as self, peer, or teacher assessment)

Criteria

Level 1

Level 2

Level 3

Level 4

Works willingly and co-operatively with others

- rarely works willingly and co-operatively with others

- works willingly and co-operatively with others some of the time

- works willingly and co-operatively with others most of the time

- routinely works willingly and co-operatively with others

Shares resources, materials and equipment with others

- rarely shares resources, materials, and equipment with others

- shares resources, materials, and equipment with others some of the time

- shares resources, materials, and equipment with others most of the time

- routinely shares resources, materials, and equipment with others

Listens attentively without interrupting

- rarely listens passively or actively

- listens passively and listens actively by paraphrasing for accuracy some of the time

- listens passively and listens actively by paraphrasing for accuracy most of the time

- listens passively and listens actively by paraphrasing for accuracy on a regular basis

Accepts a variety of roles including leadership roles

- rarely accepts different roles

 -accepts different roles some of the time

- accepts different roles most of the time including leadership

- routinely accepts different roles including leadership

Note: A student whose achievement is below level 1 (50%) has not met the expectations for this assignment or activity.


Appendix D  (Continued)

Checklist of Related Group Work/Teamwork Behaviours

 

Name____________________        Date__________________    GROUP______________

Criteria

Never

Rarely

Frequently

Always

responds and is sensitive to the needs and welfare of others

 

 

 

 

solves problems collaboratively

 

 

 

 

takes responsibility for equal share of the work to be done

 

 

 

 

works to help achieve the goals of the group or the class and focusses group energy

 

 

 

 

helps to motivate others, encouraging them to participate and directing group processes

 

 

 

 

contributes information and ideas to solve problems and helps to make decisions

 

 

 

 

questions the ideas of the group to seek clarification, test thinking, or reach agreement

 

 

 

 

shows respect for the ideas and opinions of others in the group or class - protects members ideas from attack

 

 

 

 

in discussions paraphrases points of view and asks questions to clarify meaning, support, or praise

 

 

 

 

seeks consensus and negotiates agreement before making decisions

 

 

 

 

recognizes the contribution of group members by means of encouragement, support, or praise

 

 

 

 

Adapted from Simcoe County DSB


Appendix E

Report Writing Rubric

Criteria

Level 1

Level 2

Level 3

Level 4

Organization

- demonstrates limited overall structure or organization

- there is some evidence of a structure or organization

- the organization is logical and appropriate

- the organization supports the purpose and enhances the report

- the first paragraph demonstrates limited attempt to outline the content of the report

- the first paragraph shows some attempt to outline the content of the report

-the first paragraph defines the content of the report and the introduction and conclusion are connected

- the first paragraph is clear, interesting, outlines the content of the report and is connected to the conclusion

- paragraphs demonstrate limited knowledge of topic

- some paragraphs stayed on topic and related to the first paragraph

- most paragraphs stayed on topic and related to the first paragraph

- all paragraphs stayed on topic and related to the first paragraph

- makes connections between opening statement and closing argument with little effectiveness

- there is some attempt to conclude a course of action

- the final paragraph suggests a course of action

- the final paragraph suggests a course of action that is clear and compelling

Conventions

Capitalization, spelling and punctuation

 - uses language with limited accuracy and effectiveness

 - uses language with some accurateness and effectiveness

 - uses language with considerable accuracy and effectiveness

 - uses language with a high degree of accurateness and effectiveness

Communication

Sentence structure

 - sentence fragments and run on sentences

 - some sentence fragments and run on sentences

 - few sentence fragments and run on sentences

 - practically no sentence fragments or run on sentences

- relies on one type of sentence

- contains a variety of sentences

- contains a wide variety of sentences

- contains a wide variety of sentences used effectively

Vocabulary

- limited use of new vocabulary

- contains some new vocabulary

- uses new vocabulary appropriately

- uses new words and special terminology to enhance report

Content

Number and complexity of ideas

- makes connections with limited effectiveness

 - makes connections with moderate effectiveness

 - makes connections with considerable effectiveness

 - makes connections with a high degree of effectiveness

Exploration of careers and relevance of supporting ideas

- provides very few facts supporting his or her career selections

- provides some supporting evidence for his or her career selections

- supports his or her point of view showing relevance for most career selections

- supports his or her point of view showing relevance for all career selections

- selects several careers with little understanding of their suitability

- selects several careers with some understanding of their suitability

- shows understanding of several careers and their personal suitability for those careers

- shows thorough understanding of several careers and personal commitment to explore those careers

Note: A student whose achievement is below level 1 (50%) has not met the expectations for this assignment or activity.


Appendix F

Careers In Tourism

(True/False Quiz)

What Is It Really Like?

Place a check mark in the appropriate box (T = true, F = false).

Questions

T

F

1.

Tourism is a nice career and pays minimum wage.

 

 

2.

All people who work in tourism get free trips as a job benefit.

 

 

3.

Tourism jobs only offer shift work and part-time employment.

 

 

4.

Tourism jobs are only available in summer months.

 

 

5.

All tourism jobs involve working face-to-face with the public.

 

 

6.

Tourism provides only temporary jobs for students until they start their careers.

 

 

7.

Tourism jobs are found only in hotels, airlines, and travel agencies.

 

 

8.

Post-secondary education and training are not needed for employment in the tourism industry.

 

 

9.

A university education in tourism will secure you a management position in the industry.

 

 

10.

Changes and advances in technology do not have an impact on tourism careers.

 

 

 


Appendix G

Job Levels In Tourism

Level 1

Entry Level Jobs/Positions

·       How most people begin in the business

·       Frequently works directly with people

·       Has specific job requirements and tasks

·       Often requires lower levels of education

·       Offers lots of room for growth

·       Can develop into future careers

Level 2

Supervisory Positions

·       Has specific, hands-on jobs

·       Directs and makes guidelines for others

·       Assesses employee performance

·       Coaches and disciplines employees

·       Hires and schedules level 1 employees

Level 3

Management Positions

·       Worker has more complex and diverse skills

·       Responsible for budgets and resource management Involved with analysis and planning

·       Creates and manages change

·       Initiates staff development Promotes organizational growth

·       Promotes interaction with other tourism sectors

·       Contributes to the community

Level 4

Executive Positions

·       Responsible for more than one line of business

·       Employed in head offices of international, national, or provincial chains

·       Responsible for strategic planning of the future of the organization

·       Analyses and solves complex organizational problems

·       Often reports to a board of directors for an organization

 


Appendix H

Tourism Service Careers

 

Entry Level

Tourism/Visitor Information/Counsellor (Information Centre, Auto Club)

Information Centre Clerk or Guide

Miscellaneous Tourism Services

·       Retail Sales Clerk

·       Sales Representative

Supervisory Level

Information/Visitor Information Centre Supervisor

Miscellaneous Tourism Services

Business Travel Specialist

Destination Development Specialist

Tourism Research Assistant

Tourism Market Researcher

Management Level

Auto Club Travel Manager

Tourism Association Manager

Key Tourism Positions in Government

Director, Policy Researcher and Planning

Director, Domestic Marketing

Director, Tourism Services

Director, Tourism Development

Director, Human Resources

Tourism Information Centre Manager

Manager, Media Relations

Manager, Meetings and Incentive Travel

Manager, Travel and Trade Sales

Manager, International Marketing

Miscellaneous Tourism Services

·       Travel Writer/Photographer

·       Tourism Consultant/Researcher

·       Tourism Educator

·       Public Relations Manager

·       Media/Trade Press Specialist

·       Tourism Research/ Statistics Specialist

Reservation Service Manager

Retail Merchandiser (Tourism Operations)

Executive Level

Deputy Minister of Tourism

Minister Responsible for Tourism

 


Appendix I

Oral Presentation Rubric

 

Criteria

Level 1

Level 2

Level 3

Level 4

Voice

- unclear most of the time

- unclear some of the time

- clear and easy to hear

- spoke clearly and confidently

Eye Contact

- limited eye contact

- only moderate eye contact

- sometimes made eye contact

- good eye contact

Visual

- limited use of suitable visual

- good visual but didn’t use it

- visual made presentation better

- visual was very creative

Focus

- unclear what was meant

- sometimes unclear what was meant

- most of the time clear what was meant

- always clear what was meant

Demonstration of Knowledge

Geographical Location

Cooking Tools

Social Customs

Staple Grain Eaten

Fruits and vegetables

Milk

Meat and meat alternates

National dishes

 

Limited

Limited

Limited

Limited

Limited

Limited

Limited

Limited

 

Adequate

Adequate

Adequate

Adequate

Adequate

Adequate

Adequate

Adequate

 

Proficient

Proficient

Proficient

Proficient

Proficient

Proficient

Proficient

Proficient

 

Superior

Superior

Superior

Superior

Superior

Superior

Superior

Superior

Group Support During Demonstration

- some people did very little

 

 

 

 

 

- group frequently off task during the demonstration

 

- limited organizational skills

- one or two people did more work than the rest

 

 

 

- group occasionally off task during the demonstration

- some organizational skills

- workload was fairly evenly shared; each member of the group was involved

 

- group on task during the demonstration

 

 

- well-organized group

Workload was evenly shared; each member of the group was enthusiastically involved

- group worked collaboratively during demonstration

 

- excellent organization

Note: A student whose achievement is below level 1 (50%) has not met the expectations for this assignment or activity.


Appendix J

Guest Speaker Observation Sheet

Complete this information sheet for each guest speaker and submit worksheet for marking.

Job Description

 

 

 

 

Educational Requirements

 

 

 

 

Job Skills and Training

 

 

 

Career and Job Opportunities

 

 

 

Types and Uses of Computer Programs in Your Field

 

 

 

Positive and Negative Effects of Computerization on Your Field

 

 

 

How Does Your Area of Hospitality and Tourism Affect the Environment?


Appendix K

Test

Tourism: A World of Opportunity

 

1.  What is tourism?

 

 

2.  Fill in two jobs for each of the following sectors of tourism.

Accommodation

 

Food and Beverage

 

Transportation

 

Travel Trade

 

Events/Conferences        

 

Attractions

 

Adventure/Tourism

 

Travel Services

 

 

3.  Why is tourism considered a good career choice for youth today?

 

 

4.  Why are the skills of communication, time management, and teamwork important in the tourism industry?

 

 

 

5.  Write an invitation to a possible guest speaker working at the management level in the fast food industry.

 

 

 

6.  Suggest five possible topics that you would like him/her to include in a presentation to high school students. Use your letter-writing format to assist you with this question.


Appendix L

What’s That Tool?

Examine the displays of tools around the room. Find the tool that most closely resembles the picture on this worksheet and try to fill out the chart.

Use the expertise of your classmates and the resources found in the room.

Tool

Name

Country/Culture
of Origin

Use

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Appendix M

Demonstration Project

Brainstorm with your group to make some important decisions and arrive at your destination, "The Demonstration". Your teacher has a box of standardized recipes for each culture that will help you to know how the recipe looks (colour, texture, shape, and size). When you try the recipe you will want to taste the standard recipe. Please do not adjust seasoning without checking with your teacher. Your teacher has an assessment tool that indicates the factors involved in presenting the best demonstration. This tool is called a rubric. Use this tool to assess your work as a group.

T -

Task to be researched – Pick a country, culture, and food product to research. Include geographic location, languages spoken, staple foods, staple grain products, fruits and vegetables, milk and milk products, meat alternatives, and national dishes.

O -

Outline a Basic Plan – Your group needs to equitably assign activities to each member. You need to devise materials and equipment list, and a plan for displaying your food product. You need to plan and rehearse a script using oral presentation rubrics or checklists to assess and revise your demonstration. Remember to practice your group’s recipe to achieve a standard product. Note the timelines for handing in your work decided by your class and teacher. Each group creates a poster illustrating criteria listed on the Foods of the World worksheet (Appendix O – Foods of the World Comparison Chart).

U -

Understand the Process – It is important to assign roles to each person in the group in an equitable manner. All group members must be involved equally on the day of the demonstration to make the activity go smoothly.

R -

Revise Your Plan – Revision to your plans and duties needs to be made as you practise your product, write your demonstration, and rehearse your script. Create a colourful backdrop for your display. Please keep a log of your changes indicating the date, change and reason for the change.

I -

Implement Your Plan – Start by handing in your plans and log in your folder every day. Don’t take the folders out of the room as you need them daily to enter your work. Your teacher shall assess your progress and assist you with your planning.

S -

Sample Your Product – It is important that you try your recipe once in class before you demonstrate it for the class. If you want to use a recipe that is not in the teacher’s recipe file, it must be approved by the teacher. This recipe will need to be reformatted to include the characteristics of a good standard product.

M -

Make an Assessment of Your Plan – One of the most important parts of your learning is to assess both your progress as well as the progress of your group. Your ability to revise and change your plans as you progress through your project is key to help you make independent decisions in the future. It may be hard to remain objective.

 


Appendix N

Sample Food Demonstration Rubric

Criteria

Level 1

Level 2

Level 3

Level 4

Planning

- limited grasp of following a time plan

- some grasp of following a time plan

- followed time plan with minor adjustments

- excellent grasp of time planning

- work schedules incomplete, tasks not completed

- work schedules mostly complete, some tasks not assigned

- work schedules complete, some tasks assigned inequitably

- work schedules complete, assigned tasks equitably

- limited time to complete clean up

- some time to complete clean up

- sufficient time to complete clean up

- cleaned up with time to spare

- utensils, appliances, work areas, and tables not effectively cleaned

- some utensils, appliances, work areas, and tables not effectively cleaned

- most utensils, appliances, work areas, and tables effectively cleaned

- all utensils, appliances, work areas, and tables effectively cleaned

- limited time for class/personal assessment and discussion of products

- some time for class/personal assessment and discussion of products

- adequate time for class/personal assessment and discussion of products

- time for thoughtful class/personal assessment and discussion of products

Preparation

- all members reminded to tie back and cover hair, wash hands, and wear aprons

- some members reminded to tie back and cover hair, wash hands, and wear aprons

- all members have hair tied back and covered, washed hands, and wore aprons

- all members were immaculate with hair tied back and covered, hands washed, and wore aprons

- seldom used proper measurement techniques

- sometimes used proper measurement techniques

- mostly used proper measurement techniques

- always used proper measurement techniques

- seldom selected and used proper equipment

- sometimes selected and used proper equipment

- mostly selected and used proper equipment

- always selected and used proper equipment

- display table not set according to plan

- display table partially set up according to plan

- display table set up according to plan

- display table exceeded all expectations of plan

- all members demonstrated safe handling of equipment only with reminders

- all members demonstrated safe handling of equipment with some reminders

- all members demonstrated safe handling of equipment

- all members demonstrated safe and confident handling of equipment and promoted safe handling to other students


Appendix N  (Continued)

 

Product

- varies from standard product in colour/shape/size/
taste

- varies from standard product in one of colour/ shape/size/taste

- meets standard product in two of colour/shape/size/
taste

- meets standard product in all areas colour/ shape/size/ taste

- may be over/undercooked

- cooked adequately

- cooked to standard

- cooked to perfection

- limited presentation

- adequate presentation

- effective presentation

- beautiful presentation

- no garnish

- some garnish

- well garnished

- exquisite garnish

Presentation Skills: eye contact, visual contact, focus

- demonstrates limited awareness of presentation skills

- demonstrates some awareness of presentation skills

- demonstrates some control of presentation skills

- demonstrates sophisticated control of presentation skills

- length of presentation too long/short:__ minutes

- length of presentation too long/short:__ minutes

- length of presentation adequate:___ minutes

- length of presentation perfect:____ minutes

Note: A student whose achievement is below level 1 (50%) has not met the expectations for this assignment or activity.


Appendix O

Foods of the World Comparison Chart

Part Of The World

Location

Cooking Tools

Social Customs

Grain Products

Fruits and Vegetables

Milk Products

Meats and Alternates

National Dishes

Mexico

 

 

 

 

 

 

 

 

Central America

 

 

 

 

 

 

 

 

The Caribbean

 

 

 

 

 

 

 

 

Brazil

 

 

 

 

 

 

 

 

Japan

 

 

 

 

 

 

 

 

China

 

 

 

 

 

 

 

 

Korea

 

 

 

 

 

 

 

 

India

 

 

 

 

 

 

 

 

Peru

 

 

 

 

 

 

 

 

Argentina

 

 

 

 

 

 

 

 

South Africa

 

 

 

 

 

 

 

 

North Africa

 

 

 

 

 

 

 

 

Arab Countries

 

 

 

 

 

 

 

 

Israel

 

 

 

 

 

 

 

 

The British Isles

 

 

 

 

 

 

 

 

France

 

 

 

 

 

 

 

 

Portugal

 

 

 

 

 

 

 

 

Germany

 

 

 

 

 

 

 

 

Austria

 

 

 

 

 

 

 

 

Italy

 

 

 

 

 

 

 

 

Greece

 

 

 

 

 

 

 

 

 


Appendix P

Works Independently Rubric

Criteria

Level 1

Level 2

Level 3

Level 4

Accomplishes tasks independently

- accomplishes simple tasks only with assistance

- accomplishes simple tasks independently and complex tasks only with assistance

- accomplishes simple and complex tasks independently

- accomplishes simple and complex tasks independently and with confidence

Demonstrates self-direction in learning

- rarely seems to know what to do

- knows what to do some of the time

- knows what to do most of the time

- routinely knows what to do

Accepts responsibility for completing tasks

- rarely accepts responsibility for completing tasks

- often accepts responsibility for completing tasks

- usually accepts responsibility for completing tasks

- routinely accepts responsibility for completing tasks

Note: A student whose achievement is below level 1 (50%) has not met the expectations for this assignment or activity.

Checklist for Ongoing Observation of Student Work Habits

* to be used to support above rubric

Criteria

Never

Sometimes

Frequently

Always

Follows instructions

 

 

 

 

Regularly completes assignments on time and with care

 

 

 

 

Independently selects, evaluates, and uses appropriate learning materials, resources and activities

 

 

 

 

Demonstrates persistence in bringing task to completion

 

 

 

 

Uses time effectively

 

 

 

 

Uses prior knowledge and experience to solve problems and make decisions

 

 

 

 

Reflects on learning experiences

 

 

 

 

Adapted from Simcoe County DSB


Appendix Q

Organization Rubric

Criteria

Level 1

Level 2

Level 3

Level 4

Organizes work when faced with a number of tasks

- organizes work with limited competence

- organizes work with moderate competence

- organizes work with considerable competence

- organizes work with a high degree of competence

Devises and follows a coherent plan to complete a task

- lacks plan of organization

- rudimentary plan of organization

- general plan of organization

- logical and coherent plan of organization

Manages and uses time effectively and creatively

- manages time with limited effectiveness

- manages time with moderate effectiveness

- manages time with considerable effectiveness

- manages time with a high degree of effectiveness

Anticipating the unexpected

- lacks awareness of how to minimize surprises and unexpected contingencies

- an initial effort to minimize surprises and unexpected contingencies

- a clear strategy to minimize surprises and deal with unexpected contingencies

- insightfully minimizes surprises and deals with unexpected contingencies

Note: A student whose achievement is below level 1 (50%) has not met the expectations for this assignment or activity.

Checklist for Ongoing Observation of Organizational Skills

* to be used to support above rubric

Criteria

Never

Sometimes

Frequently

Always

Follows specific steps to reach goals or to make improvements

 

 

 

 

Revises steps and strategies when necessary to achieve a goal

 

 

 

 

Identifies appropriate sources, resources and technologies when gathering information

 

 

 

 

Demonstrates ability to organize and manage information

 

 

 

 

Follows an effective process for inquiry and research

 

 

 

 

Uses appropriate information technologies to organize information and tasks

 

 

 

 

Adapted from Simcoe County DSB


Appendix R

Work Habits/Homework Rubric

Criteria

Level 1

Level 2

Level 3

Level 4

Puts forth consistent effort

- infrequently or never puts forth effort

- usually puts forth effort

- puts forth effort most of the time

- routinely puts forth effort

Completes homework on time and with care

- rarely completes homework on time

- occasionally completes homework on time

- usually completes homework on time

- regularly completes homework on time

Follows directions

- has difficulty following directions all the time

- follows directions some of the time

- follows directions most of the time

- routinely follows directions

Applies effective study practices

- rarely demonstrates effective study skills

- sometimes demonstrates effective study skills

- demonstrates effective study skills most of the time

- routinely demonstrates effective study skills

Note: A student whose achievement is below level 1 (50%) has not met the expectations for this assignment or activity.

Checklist for Ongoing Observation of Student Work Habits/Homework

* to be used to support above rubric

Criteria

Never

Sometimes

Frequently

Always

Shows attention to detail

 

 

 

 

Uses materials and equipment effectively

 

 

 

 

Begins work promptly and uses time effectively

 

 

 

 

Perseveres with complex projects that require sustained effort

 

 

 

 

Adapted from Simcoe County DSB


Appendix S

Initiative Rubric

Criteria

Level 1

Level 2

Level 3

Level 4

Seeks new opportunities for learning

- rarely seeks new opportunities for learning

- seeks new opportunities for learning some of the time

- seeks new opportunities for learning most of the time

- routinely seeks new opportunities for learning

Seeks necessary and additional information in print, electronic and media resources

- rarely seeks necessary and additional information

- seeks necessary and additional information some of the time

- seeks necessary and additional information most of the time

- routinely seeks necessary and additional information

Requires little prompting to complete tasks, displaying self-motivation and self-direction

- routinely needs prompting to begin and complete tasks

- sometimes needs prompting to begin and complete tasks

- occasionally needs prompting to begin and complete tasks

- rarely needs prompting to begin and complete tasks

Seeks assistance when needed

- rarely seeks assistance when needed

- sometimes seeks assistance when needed

- seeks assistance when needed

- routinely seeks assistance when needed

Note: A student whose achievement is below level 1 (50%) has not met the expectations for this assignment or activity.

Checklist for Ongoing Observation of Student Initiative

* to be used to support above rubric

Criteria

Never

Sometimes

Frequently

Always

Responds to challenges and takes risks

 

 

 

 

Demonstrates interest and curiosity about objects, events, and resources

 

 

 

 

Identifies problems to solve, conducts investigations, or generates questions for further inquiry

 

 

 

 

Approaches new learning situations with confidence and a positive attitude

 

 

 

 

Attempts a variety of learning activities

 

 

 

 

Uses information technologies in new ways to improve learning for self and others

 

 

 

 

Adapted from Simcoe County DSB


Coded Expectations, Hospitality and Tourism Technology, TFJ2O

Theory and Foundation

Overall Expectations

TFV.01F

– describe the scope of the tourism and hospitality industries;

TFV.02F

– describe geographical locations of food origins;

TFV.03F

– identify and describe the equipment, tools, and procedures used to measure and handle food

products;

TFV.04F

– describe regional tourism activities;

TFV.05F

– demonstrate knowledge of related specialized tools and equipment.

Specific Expectations

TF1.01F

– identify the role of the food services industry locally, provincially, nationally, and internationally;

TF1.02F

– identify the role of the travel and tourism industry locally, provincially, nationally, and internationally;

TF1.03F

– identify where food products originate;

TF1.04F

– report on conferences, events, attractions, and other tourism opportunities;

TF1.05F

– demonstrate understanding of some tools and equipment used in the tourism industry, such as advertising and Internet shopping;

TF1.06F

– demonstrate knowledge of measuring techniques;

TF1.07F

– demonstrate an understanding of safe food-handling procedures.

Skills and Process

Overall Expectations

SPV.01F

– select and use tools and equipment for food preparation, handling, storage, and serving;

SPV.02F

– organize and advertise small-scale excursions and events;

SPV.03F

– demonstrate different cooking methods;

SPV.04F

– demonstrate software applications used in the hospitality and tourism fields;

SPV.05F

– demonstrate understanding of the importance of communication, time-management, and teamwork skills.

Specific Expectations

SP1.01F

– apply proper food-handling and food-processing techniques;

SP1.02F

– operate kitchen, baking, and confectionary equipment;

SP1.03F

– use correctly a variety of cooking methods to prepare simple recipes;

SP1.04F

– describe computerized travel management systems and other software applications;

SP1.05F

– describe computerized food services management systems;

SP1.06F

– demonstrate a range of teamwork, organizational, and communication skills;

SP1.07F

– understand the importance of accurate measurement techniques, such as those used in

calculating survey results, in measuring liquids, in accounting for money.

Impact and Consequences

Overall Expectations

ICV.01F

– demonstrate understanding of environmental and social issues related to hospitality and

tourism;

ICV.02F

– apply industry standards related to personal and workplace hygiene;

ICV.03F

– identify professional opportunities in hospitality and tourism.

Specific Expectations

IC1.01F

– explain health and safety standards as they relate to processes, materials, tools, and equipment in the hospitality and tourism industry;

IC1.02F

– explain the challenges of environmental sustainability in ecotourism;

IC1.03F

– identify the purposes of standards in the food services industry;

IC1.04F

– explain the impact and application of health and safety laws and regulations;

IC1.05F

– describe related career opportunities and the education and training required to gain entry to those positions;

IC1.06F

 demonstrate the ability to apply personal, health, and workplace safety regulations in the handling of equipment and materials;

IC1.07F

– describe the processes used to develop products.

 


 

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