Streaming Video Walkthrough/Troubleshooting
Before You Start:
Make sure you are running Windows Media Player, version 9 or higher. To check the version, open Windows Media Player and in the Help menu choose About Windows Media Player. The window that opens up shows the version you are running. If you are having trouble finding the Help menu, try right-clicking on the top bar to bring up the entire File menu, or press Alt+h. If you find you are using a version earlier than version 9, please go to the following website to download the latest version: www.microsoft.com/windows/windowsmedia/mp10/default.aspx
The Basics:
Once you have confirmed that you have version 9 or higher of Windows Media Player, you are ready to view our live video stream. When it is time for the live webcast, click on the streaming video link to automatically open Windows Media Player and begin buffering the video. Once the buffering has reached 100%, playback will begin.
If Windows Media Player does not open automatically, open it manually by selecting Windows Media Player from your Program Files. Once it is open, choose Open URL from the File menu, or press Ctrl+u. Then either copy and paste or type in the link for the live (or archived on-demand) stream..
*Please note the link will only be active shortly before and shortly after each scheduled speech.*
You can view a test stream anytime at the following link, which contains both video and audio:
www.microsoft.com/windows/windowsmedia/mp10/striker_trailer_300k.asxTroubleshooting:
Windows Media Player won't connect to the live stream.
- Ensure that it is close to the scheduled time for the live stream.
- Try reinstalling Windows Media Player from the link at the top of the page.
- You may be having problems with your local firewall. Consult with your local network administrator or IT department to resolve this.
The live stream stops mid-stream.
- Press the Play button to reconnect to the stream.
- If the Play button doesn't work close Media Player and click on the live-stream link again.
- This problem may be caused by a slow computer or too much web congestion during the course of the live stream. Unfortunately, there is little that can be done to fix this.
There is no audio with the live stream.
- Check to make sure the volume isn't set to low or muted.
- Your sound card is not configured properly. Consult with your technical support staff to resolve this.
Technical Questions:
For technical questions contact bpatchett@curriculum.org.
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